Return and Refund Policy

Prepared in accordance with the Law of Georgia “On Protection of Consumer Rights”

Exposhop

1. General Terms

1.1. This Policy regulates the return and refund procedures for Exposhop customers.
1.2. The Policy complies with the Law of Georgia on Consumer Rights Protection.
1.3. Products may be returned to the Exposhop pickup point or via another method agreed with the store.

2. Right to withdraw from a distance purchase (14 days)

2.1. The customer may withdraw from the purchase within 14 calendar days.
2.2. The return is accepted only if:

  • the product has not been used,
  • original packaging is fully preserved,
  • there are no signs of opening, damage, or contamination,
  • the product is suitable for resale.

2.3. If packaging is damaged or the product shows signs of use, Exposhop may refuse the refund.

3. Defective products (warranty)

3.1. If a product has a manufacturing defect, the customer may request repair, replacement, or a refund.
3.2. During the first 6 months, the defect is presumed to be original unless proven otherwise.
3.3. Items damaged due to misuse are not eligible for return.

4. Return conditions and transportation

 4.1. Products must be returned to the Exposhop pickup point.
4.2. If the customer cannot return the product personally, Exposhop may arrange pickup.
4.3. In this case, the customer pays all transportation costs (loading + delivery), equal to standard delivery rates.

5. Refunds

5.1. Inspection of the returned product takes up to 3 business days.
5.2. Refunds are issued within 14 calendar days after approval.

6. Non-returnable items (without reason)

  • opened packaging
  • hygiene-related items
  • custom-made products
  • damaged or used products

7. Return procedure

  1. Notify Exposhop
  2. Receive return instructions
  3. Deliver the product
  4. Inspection
  5. Refund (if approved)

8. Additional Provisions

8.1. Exposhop reserves the right to update this Return Policy at any time.
8.2. The current version is always available on the Exposhop website.

9. Custom-Made (Made-to-Order) Products

9.1. A product is considered custom-made if its production or configuration is carried out specifically for the customer: non-standard dimensions, modified features, custom color, material, or any form of personalization.
9.2. Such products on the Exposhop website are clearly marked with the label:
“Made to Order” / “Custom Order”.
9.3. For custom-made products, the 14-day return right does not apply, provided the product is of proper quality.
9.4. Returns are only accepted in cases of confirmed manufacturing defects or mismatch with the ordered specifications.
9.5. Before placing the order, the customer must review all product details — dimensions, materials, color, and production time.
9.6. Once the order is confirmed and production has started, cancellation is not possible unless actual incurred costs are covered.

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